DELIVERY & RETURNS
DELIVERY
Delivery destinations
We ship products to the following countries: Austria, Belgium, France, Germany, Italy, Luxembourg, Spain, Switzerland & The Netherlands.
Delivery times
We aim to delivery your package as soon as possible. Delivery times depend on where you are located. Please find an overview of the delivery times per country:
| Country | Cut-off time* | Delivery time |
| Austria | 10pm | 48h |
| Belgium | 10pm | 24h-48h |
| France | 10pm | 48h |
| Germany | 10pm | 48h |
| Italy | 4pm | 24h |
| Luxembourg | 10pm | 48h |
| Spain | 4pm | 24h |
| Switzerland | 10pm | 48h |
| The Netherlands | 9pm | 24h-48h |
* Cut-off time is the latest possible time to process orders the same working day. Example: when the cut-off time is 10pm all orders before 10pm will be shipped the same day. Orders after 10pm will be shipped the day after. The cut-off time mentioned is based on the time zone CEST / GMT/UTC +1.
Track & trace
After your package has been shipped we'll provide you a track & trace link to follow your package.
Shipping carriers
We work together with major- and global trusted carriers like DHL, DPD & GLS. In Belgium and The Netherlands we also work together with local carriers like Bpost and PostNL. In Spain we also work together with Correos.
Shipping costs
| Country | Order < 30 € | Order > 30 € | Order > 50 € |
| Austria | 8 € | 5 € | free |
| Belgium | 5 € | free | free |
| France | 5 € | free | free |
| Germany | 5 € | free | free |
| Italy | 8 € | 5 € | free |
| Luxembourg | 5 € | free | free |
| Spain | 8 € | 8 € | free |
| Switzerland | 8 € | 5 € | free |
| The Netherlands | 5 € | free | free |
RETURNS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@remmunity-skin.com.